If you’re looking for the best VoIP phone or best VoIP headset providers for your business, we’re here to help.
To create this article, we reviewed dozens of VoIP phone providers to find the industry’s top VoIP services for business communication, comparing features, pricing, support, and more.
Our aim is to help you understand a complex topic, so you can make an informed decision about which is the best VoIP service for your business.
But what do we mean by ‘best’? Well, there’s a lot to consider when choosing a VoIP service provider (opens in new tab), and the best for one business isn’t necessarily best for another. Therefore, we’ve objectively picked the best VoIP services based on ease of management, useful features, and practicality as a business phone system (opens in new tab) using internet protocol.
We’ve made recommendations based on different use-cases and different business sizes and types. Knowing what you need from your VoIP service before you set out to look is key, so you may want to read our article: How to choose a small business VoIP phone service (opens in new tab) before you proceed, or keep reading for some general advice.
If you want to save some time, then we also provide a free service to help you find the best VoIP service provider for your business. Just enter your requirements into our widget for a custom, no-obligation quote.
Do you need VoIP provider services or VoIP hardware?
It can be easy to mix up the two when you’ve just started your search, but answering this question early on will help you find the best VoIP provider for your business faster.
While VoIP hardware refers to the phone handsets themselves, VoIP service providers actually deal with the establishment and routing of calls over a high-speed internet connection.
Many VoIP service providers also provide additional telephony features. Often, these features can transform a standalone business VoIP solution into a unified communication (opens in new tab) (UC) platform, with functions specifically designed for business communication.
Top VoIP service providers for business
Some of the best-known VoIP service providers include In-Telecom, Avaya, Vonage, and RingCentral, in addition to well-known tech firms like Microsoft and Google.
These companies may list their solutions as VoIP services, VoIP business phone systems, or cloud phone systems. Ultimately, these terms all mean using a broadband internet connection to make a voice call instead of a regular (or analog) phone line.
How much does VoIP cost?
The cost of a VoIP system can vary immensely. Numerous basic free solutions are available, and premium plans can range from a few dollars per year to the hundreds or even thousands per month for businesses with high-end requirements.
Most VoIP service providers offer unlimited voice and video calling, along with unlimited SMS to numbers in specified parts of the world. Subscriptions are usually offered on a per-user basis, which means that you can expect to pay more if you need support from more team members.
Some providers do offer all-in-one solutions that support a specified number of users for one price, but this payment model isn’t all that common.
Expect to pay extra for advanced features, integrations with certain third-party platforms, and international calling options.
What is VoIP and how does it work?
Let’s start with the basics. VoIP, or Voice over Internet Protocol, is a technology that enables voice communications to be transmitted via an internet connection rather than through a traditional phone network.
VoIP works in much the same way as a conventional phone system, but it’s usually much more affordable and easier to scale.
VoIP technology also comes with a suite of benefits that traditional phone systems don’t. For example, it enables you to make or receive calls from virtually any device, in any location, as long as you have an internet connection. Use your smartphone, tablet, computer, or even dedicated VoIP hardware to stay in touch at all times.
Many VoIP systems also come with several advanced features, such as simple call routing, advanced on-hold messages, and multiple phone numbers.
At the higher end of the spectrum, many VoIP packages are equipped with integrated tools, such as online fax, integrated email marketing, and video conferencing.