Everything You Need to Know About ITIL Certification

Today technology is inextricably linked to businesses because of the enormous benefits it offers, like improving productivity and efficiency along with improving customer experience. A company should be capable of evolving its digital capabilities as well as corporate objectives to stay competitive in the market. This change cannot be driven in a company as simple as it is stated. Developing IT services in a company is to be executed with the proper knowledge of current processes, management practices, and demands both on-premise and outside an organization. It is here that ITIL comes into action.

For getting IT incorporated into an organization, they need properly trained and skilled, certified professionals. These are ITIL-certified professionals who can carry out this evolution. This is why organizations are looking for ITIL-certified professionals to make their businesses go places. You can also go with the ITIL foundation to learn the cutting-edge technologies involved in ITIL and become a valuable asset for your company. Let’s have an overview of ITIL.

What is ITIL?

ITIL or Information Technology Infrastructure Library is the framework that is intended to standardize the processes of selecting, planning, delivering, and maintaining the overall lifecycle of IT services within an organization. The main objective of implementing the ITIL framework in a company is to improve efficiency and attain the desired goal of predictable service delivery.

It is this ITIL framework that enables IT, administrators, to support business service partners rather than staying at back-end support. Read more about ISO 14001 Certification: Doing Your Part in Environmental Conservation.

ITIL framework provides best practices to deliver IT services by utilizing a systematic approach to IT Service Management. Every iteration of ITIL issues upgraded documentation and certifications to make admins industry-ready for the ongoing infrastructure landscape and the kinds of services they provide.

When you look for the most crucial IT certifications that are a must-have, you will find ITIL Certifications on the top of those lists. Since it is an IT management framework, the ITIL certified professionals can help businesses significantly in managing risks, establishing cost-effective practices, strengthening customer relationships, and creating a stable IT environment that enhances growth, changes, and scale.

Currently, global best practices company, Axelos looks after the ITIL development. In February 2019, Axelos updated ITIL 4 and includes a stronger focus on maintaining flexibility, agility, and innovation in ITSM. It also takes care of supporting legacy systems and networks.

ITIL 4 Certification Path

The ITIL 4 certification plan is streamlined to offer two primary designation paths that include seven modules between both these designations. You can start from the Foundation level and go through Managing Professional (MP) or even Strategic Leader (SL) paths. You can stop at any stage or even go further to pursue ITIL Master certification.

ITIL Foundation

It is the introductory module that provides professionals with a summary of the updated approach to ITSM, crafted by Axelos. Candidates appearing for ITIL 4 Foundation certification should possess abasic knowledge designing valuable services and products for stakeholders as well as customers; the four dimensions of service management; key concepts of Agile, Lean, and DevOps; and the basic principles of ITIL 4.

ITIL Managing Professional

This certification is meant for IT practitioners who are involved with the digital and technical teams across the organization. It makes you gain the knowledge required for executing IT projects, workflows, and teams using technical as well as practical skills. To earn this certification, you are required to pass the following four modules:

ITIL Specialist: Create, Deliver, and Support (CDS)

This certification is all about activities of core service management that make up the framework. While preparing for this certification you learn the ways to create, deliver, and support IT products and services. This module also includes various methods, practices, tools, and techniques meant for optimizing performance and also enabling consistent improvement.

ITIL Specialist: Drive Stakeholder Value (DSV)

This module covers the ways service providers interact and engage with users, suppliers, customers, and ‘stakeholders’. With this knowledge, you will understand how to translate stakeholders’ requirements into tangible actions to increase the value of services and products.

This module also tests elements related to relationship management, communication, Customer Experience (CX) design, ‘Service Level Agreement’ Design, User Experience (UX) Design, and customer journey mapping.

ITIL Specialist: High Velocity IT (HVIT)

This module of ITIL focuses on integrating methodologies such as Lean and Agile with other technical skills, which include automation, automated testing, cloud, that enables you to deliver the products and services rapidly.

ITIL Strategist: Direct Plan and Improve

This fourth module makes you learn the practical skills that are required to develop a learning and enhancing IT organization with a strong and effective strategic plan. You will also learn how to leverage Lean and Agile to plan and deliver consistent improvements rapidly.

ITIL Strategic Leader

This certification is meant for all the digital services in an organization and not only IT operations. It focuses on the way IT informs and influences business strategy. To attain this certification, you are required to pass two modules:

  • ITIL Strategist Direct Plan and Improve

This module is almost the same as included in ITIL MP certification. It makes you earn the skills required for creating a ‘learning and improving’ organization. This module is crafted for managers of all the levels involved in shaping strategies and developing a consistently improving team.

  • ITIL Leader Digital and IT Strategy

This second module will make you learn the ways of aligning IT strategy and business and the know-how of handling disruptive technologies. It makes you learn how to maintain an adaptable and flexible environment, attain a competitive edge, and how to create and implement successful digital and IT strategies.

ITIL Master

Once you have attained all the modules required for Managing Professional and Strategic Leader, you will qualify for ITIL Master designation. To acquire ITIL Master certification, you need to have at least five years of experience in ITSM as in management, leadership, or advisory level.

ITIL Certification Salary

It is important to note that ITIL certification can improve your earning potential significantly. The median annual salary of an ITIL certified professional is around USD 99,000, as per the data from PayScale.

ITIL Certification Cost

The registration fee for ITIL 4 certifications varies with geographic location. It may range from around USD 150 to USD 500. While there is always an option for self-study, it is strongly recommended that you take coursework.


Many resources are accredited to provide training for online IT courses like ITIL certifications. You can take up an online training course from Simplilearn, an ed-tech giant, that provides training through cutting-edge technologies and innovative learning management systems.

Enroll Yourself Now and get certified!!

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